• Technology Partner


About BigPanda, Inc.

BigPanda Inc. enables Enterprise IT to intelligently automate Service Operations and scale to meet the complex demands of the modern datacenter. The company provides Algorithmic Service Operations solutions that leverage best of breed monitoring tools and silence alert noise. Large enterprises with complex IT Operations such as Intel, Workday, Turner Broadcasting, Riot Games, Autodesk, News Corp. Shutterfly and Cisco rely on BigPanda's open cloud platform and its algorithmic alert correlation capabilities. Its solution provides best‑in‑class interoperability and configurability, enabling enterprises to achieve rapid time‑to‑value. Founded in 2012, BigPanda is backed by top‑tier investors including Sequoia Capital, Mayfield and Battery Ventures.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the BigPanda, Inc. website or contact joe