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About Bright Consulting JSC

Bright is an IT and Business Management consultancy with a passion to help enterprises succeed in their Digitalization, Security and Automation initiatives. We help companies optimize their business with simple and efficient processes. Bright provides end‑to‑end services to adopting and growing the ServiceNow platform: • ITSM and Business process consulting • ServiceNow architecture & best practices • Cost effective Servicenow implementation • Custom applications development on the ServiceNow platform • Full ServiceNow Managed Services and support Bright is specialized in delivering end‑to‑end solution with focus on ITSM, Enterprise Integration, Security. Our approach is based on a true partnership and understanding of the business priorities. Backed up by our 13+ years of experience working with some of the largest companies across Europe, our teams unite to deliver tangible improvements in complex and challenging enterprise environments.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BG ‑ Bulgaria, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BG ‑ Bulgaria, GB ‑ United Kingdom

For more information, check out the Bright Consulting JSC website or contact a.marinova@bright.consulting

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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