Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
  • Program Modules

    • Services
    • Sales
    • Technology

About Bright Consulting JSC

Bright is a dynamic IT and Business Management consultancy with a passion to help enterprises succeed in their Digitalization, Security and Business Analytics initiatives. Our purpose is to deliver true impact on enterprise digitalization initiatives beyond IT. We bring 15 years of experience with 500+ projects delivered to some of the largest companies across Europe. Our teams unite to achieve tangible improvements in complex and challenging enterprise environments. Our approach is based on a true partnership with companies and alignment to their business objectives. We provide end‑to‑end services for adopting and growing the ServiceNow platform with process transformation, efficient implementation and support. Bright excels in building solutions across ITSM, IT Operations, Customer Service, Business Analytics, Security, Business applications and more.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Legacy Responses and 4.7 out of 5 from 9 Current Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, BG ‑ Bulgaria

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, BG ‑ Bulgaria

For more information, check out the Bright Consulting JSC website or contact sales@bright.consulting

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.