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About BT Automation Pty Ltd

BT Automation supports customers at all stages of their ServiceNow journey, providing comprehensive ICT services. BT Automation is committed to providing successful customer outcomes to Federal, State and Local government agencies, and to non‑government clients. Among other successes, we won the 2018 ACT Chief Minister's Award for Innovation for our design of their ServiceNow Service Portals. BT Automation employs a broad range of ServiceNow consultants with years of experience in ServiceNow consulting and software development. Collectively, BT Automation's consultants are skilled across the ServiceNow platform and have successfully implemented ServiceNow at a number of government and non‑government client sites since the company was founded in 2017. At a minimum, BT Automation consultants are ServiceNow Certified System Administrators.

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Legacy Responses and 4.7 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the BT Automation Pty Ltd website or contact info@btautomation.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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