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  • Secondary E-mail
  • Program Modules

    • Public Sector
    • Services
    • Sales
    • Training

About Buchanan & Edwards, Inc.

Buchanan & Edwards (BE) is a national security focused, mid‑sized, IT professional services firm with extensive federal government experience. Over 90% of our employees have a clearance; over 70% have a Top‑Secret Clearance. We provide the agility and executive accessibility of a smaller firm with the infrastructure and quality processes of a larger organization. Our largest accounts are 1) Dept of State 2) FBI 3) CIA 4) USDA 5) USMC and 6) Library of Congress. We have certified and cleared ServiceNow SMEs that train on the platform as an Authorized Training Provider and Bronze Services Partner. We have a dedicated and marketed ServiceNow Practice with a Practice Manager exclusively focused on ServiceNow. For example, our Practice Manager is cleared and has the following education/certs: MBA, PMP, ITIL Expert, Lean IT, ServiceNow CSA, CIS‑ITSM, CIS‑PPM, & Certified Instructor for PPM, ITSM, & SN Fundamentals.

Public Sector

  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 1


Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 3 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Buchanan & Edwards, Inc. website or contact SNPractice@buchanan‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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