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  • Services Partner

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  • Sales Partner

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About BusinessNow Copenhagen ApS

BusinessNow specializes in streamlining and automating processes and deliverables in all areas of an organization. The core strength of BusinessNow's capabilities is to collect, understand and document business requirements before any tool configuration is initiated. Based on the agreed business requirements we will guide the customer through the various possibilities in ServiceNow and agree preferred option based on our popular Best Practice package where we have collected our value creation and ideas from previous customers so the customer doesn't have to start from scratch every time. Based on our long experience in service strategy, process development, organizational change, project management, automated testing and access management we ensure efficient and secure process and ServiceNow implementations for our customers. As part of the implementation we are also able to assist in ITIL and ServiceNow training to support unified definition and agreement of ServiceNow and ITIL terms.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, Asset Management, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 31
Certified Implementation Specialist: 14
Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 23 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden

For more information, check out the BusinessNow Copenhagen ApS website or contact info