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  • Program Modules

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    • Training

About BusinessNow P/S

BusinessNow specializes in streamlining and automating processes and deliverables in all areas of an organization. The core strength of BusinessNow's capabilities is to collect, understand and document business requirements before any tool configuration is initiated. Based on the agreed business requirements we will guide the customer through the various possibilities in ServiceNow and based on our popular Best Practice package where we have collected our value creation and ideas from customers so the customer doesn't have to start from scratch every time. Based on our 100% dedication to ServiceNow since BusinessNow were founded in 2013 and more than 10+ years experience in service strategy, process development, organizational change, project management, automated testing and access management we secure process and ServiceNow implementations for our customers. As part of the implementation we are also assist in ITIL and ServiceNow training.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden

For more information, check out the BusinessNow P/S website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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