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About CAI (Computer Aid, Inc.)

CAI (Computer Aid, Inc.) is a privately‑held global Information Technology (IT) application management and outsourcing corporation based in Allentown, PA. The company is focused on the development of service models that leverage defined processes and performance metrics in order to maximize visibility, control, and productivity. Established in 1981, the company is comprised of more than 4,500 Associates worldwide with offices throughout the United States, Canada, Europe, and the Asia‑Pacific region. Company core competencies include Application Support and Development, Service Desk, Agile & Testing Services and ServiceNow Consulting.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 3
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.4 out of 10 from 36 Legacy Responses and 4.7 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CAI (Computer Aid, Inc.) website or contact now@compaid.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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