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About CAI (Computer Aid, Inc.)

CAI (Computer Aid, Inc.) is a privately‑held global Information Technology (IT) application management and outsourcing corporation based in Allentown, PA. The company is focused on the development of service models that leverage defined processes and performance metrics in order to maximize visibility, control, and productivity. Established in 1981, the company is comprised of more than 4,500 Associates worldwide with offices throughout the United States, Canada, Europe, and the Asia‑Pacific region. Company core competencies include Application Support and Development, Service Desk, Agile & Testing Services and ServiceNow Consulting.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 31
Certified Implementation Specialist: 8
Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 6 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CAI (Computer Aid, Inc.) website or contact now

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