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About CapGemini Technologies Inc

Capgemini, together with its strategic partner ServiceNow, offer an Industrialized ITSM solution that addresses both the challenges and opportunities of the digital age provides a complete set of services for ITSM transformation using the ServiceNow platform to help customers become light speed pioneers. Our ITSM framework leverages industry‑standard frameworks such as ITIL V3 and COBIT, as well as best practices, to provide cost‑effective services. The solution extends ServiceNow capabilities so that the ITSM platform can actually accelerate the digital transformation strategy rather than get in the way. Our laser focus on leveraging system features rather than tailoring solutions enables IT departments to achieve easy‑to‑maintain, scalable service delivery at unprecedented speeds. And our delivery model enables IT service transparency, flexibility, and added value that goes beyond cost savings to deliver new levels of competitive differentiation.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 83
Certified Implementation Specialist: 14
Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, BE ‑ Belgium, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FI ‑ Finland, FR ‑ France, IN ‑ India, IT ‑ Italy, LU ‑ Luxembourg, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden, CH ‑ Switzerland, PT ‑ Portugal

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, APJ, AMS
Countries: DK ‑ Denmark, DE ‑ Germany, HK ‑ Hong Kong, MY ‑ Malaysia, PH ‑ Philippines, SG ‑ Singapore, CH ‑ Switzerland, ES ‑ Spain, FI ‑ Finland, FR ‑ France, LU ‑ Luxembourg, PT ‑ Portugal, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, BE ‑ Belgium, IN ‑ India, IT ‑ Italy, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden

For more information, check out the CapGemini Technologies Inc website

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