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About Capgemini Technologies Inc

Capgemini, together with its strategic partner ServiceNow, offer an Industrialized ITSM solution that addresses both the challenges and opportunities of the digital age provides a complete set of services for ITSM transformation using the ServiceNow platform to help customers become light speed pioneers. Our ITSM framework leverages industry‑standard frameworks such as ITIL V3 and COBIT, as well as best practices, to provide cost‑effective services. The solution extends ServiceNow capabilities so that the ITSM platform can actually accelerate the digital transformation strategy rather than get in the way. Our laser focus on leveraging system features rather than tailoring solutions enables IT departments to achieve easy‑to‑maintain, scalable service delivery at unprecedented speeds. And our delivery model enables IT service transparency, flexibility, and added value that goes beyond cost savings to deliver new levels of competitive differentiation.

INDUSTRY
Education, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications, Financial, Public Sector
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 10
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 11
  • Certified Implementation Specialist – IT Service Management: 71
  • Certified Implementation Specialist – Project Portfolio Management: 5
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 6
  • Suite Certification ‑ HR Enterprise: 3
  • Suite Certification ‑ HR Professional: 7
  • Suite Certification ‑ ITSM Professional: 29
  • ServiceNow Certified Application Developer: 11

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.3 out of 10 from 4 Legacy Responses and 4.6 out of 5 from 5 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: BE ‑ Belgium, BR ‑ Brazil, CA ‑ Canada, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FI ‑ Finland, FR ‑ France, IN ‑ India, LU ‑ Luxembourg, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden, CH ‑ Switzerland, PT ‑ Portugal

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: GB ‑ United Kingdom, NL ‑ The Netherlands, BE ‑ Belgium, LU ‑ Luxembourg, FR ‑ France, DE ‑ Germany, DK ‑ Denmark, NO ‑ Norway, CH ‑ Switzerland, ES ‑ Spain, FI ‑ Finland, PT ‑ Portugal, US ‑ United States, AU ‑ Australia, IN ‑ India, SE ‑ Sweden, PL ‑ Poland, CA ‑ Canada, BR ‑ Brazil

For more information, check out the Capgemini Technologies Inc website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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