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About Capgemini

Building better business outcomes, together Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi‑sourced business ecosystem, and the accountability and simplicity of a single‑source provider model. Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner. We have 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 1500+ ServiceNow certifications. We have performed large‑scale rollouts at Fortune 500 enterprises. Find out how Capgemini can improve workflow and accelerate your entire journey to service excellence at www.capgemini.com/servicenow.

INDUSTRY
Education, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications, Financial, Public Sector
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 16
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 13
  • Certified Implementation Specialist – IT Service Management: 77
  • Certified Implementation Specialist – Project Portfolio Management: 6
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 4
  • Certified Implementation Specialist – Software Asset Management: 4
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 6
  • Suite Certification ‑ HR Enterprise: 5
  • Suite Certification ‑ HR Professional: 10
  • Suite Certification ‑ ITSM Professional: 34
  • ServiceNow Certified Application Developer: 12

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.3 out of 10 from 4 Legacy Responses and 4.3 out of 5 from 10 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: BE ‑ Belgium, BR ‑ Brazil, CA ‑ Canada, US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FI ‑ Finland, FR ‑ France, IN ‑ India, LU ‑ Luxembourg, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden, CH ‑ Switzerland, PT ‑ Portugal

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: GB ‑ United Kingdom, NL ‑ The Netherlands, BE ‑ Belgium, LU ‑ Luxembourg, FR ‑ France, DE ‑ Germany, DK ‑ Denmark, NO ‑ Norway, CH ‑ Switzerland, ES ‑ Spain, FI ‑ Finland, PT ‑ Portugal, US ‑ United States, AU ‑ Australia, IN ‑ India, SE ‑ Sweden, PL ‑ Poland, CA ‑ Canada, BR ‑ Brazil

For more information, check out the Capgemini website or contact servicenow.global@capgemini.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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