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About CareWorks Tech

For more than 17 years, CareWorks Tech has been delivering technology solutions that drive results. Whether it's IT Consulting, Infrastructure Services, Security, Enterprise Service Management, risk and Compliance, or Interactive, we're all about finding solutions that advance your business. Our ongoing client relationships speak to our collaborative partnerships. After implementing ServiceNow through our own enterprise, we've seen first‑hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in‑depth experience to provide best‑in‑class products and services to our clients. As a partner, we can help your organization harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

PRODUCT IMPLEMENTATION EXPERTISE:
Asset Management, Discovery, Orchestration, ITSM, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 17
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 2
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 18 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CareWorks Tech website or contact hello@careworkstech.com

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