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About CareWorks Tech

For more than 17 years, CareWorks Tech has been delivering technology solutions that drive results. Whether it's IT Consulting, Infrastructure Services, Security, Enterprise Service Management, risk and Compliance, or Interactive, we're all about finding solutions that advance your business. Our ongoing client relationships speak to our collaborative partnerships. After implementing ServiceNow through our own enterprise, we've seen first‑hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in‑depth experience to provide best‑in‑class products and services to our clients. As a partner, we can help your organization harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

INDUSTRY
Education, Healthcare, Human Resources (HR), Life Sciences, Financial, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 12
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 18 Legacy Responses and 4.7 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CareWorks Tech website or contact hello@careworkstech.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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