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About Cask, LLC

Cask is a results‑oriented business and technology consulting firm that helps organizations change, grow and run their business at new levels previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our clients to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results. We design, implement and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: Program Management, Service Management, GRC, Cyber Security, HR, and Finance. We enable transformation through Organizational Change Management and reinforcement.We serve Enterprise‑size customers across the Public Sector and the Global 2K. Our clients engage us because we have the benefit of repeatability – we have "been there, done that."

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Human Resources: 11
  • Certified Implementation Specialist – IT Service Management: 12
  • Certified Implementation Specialist – Risk and Compliance: 3
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 7
  • Suite Certification – CSM Professional: 2
  • Suite Certification – HR Enterprise: 3
  • Suite Certification – HR Professional: 3
  • Suite Certification – ITSM Professional: 2
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 34 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Cask, LLC website or contact holly.gautier@caskllc.com

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