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  • Services Partner

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About Cask, LLC

Cask is a results‑oriented business and technology consulting firm that helps organizations change, grow and run their business at new levels previously thought not possible. Our team is a rare blend of experienced business consultants and artisan engineers. This unique combination enables our clients to embrace organizational change, adopt transformational technology solutions and operate their business generating optimal results. We design, implement and operate solutions to help customers transform and manage their organization. We provide expert consulting services across multiple domains including: Program Management, Service Management, GRC, Cyber Security, HR, and Finance. We enable transformation through Organizational Change Management and reinforcement.We serve Enterprise‑size customers across the Public Sector and the Global 2K. Our clients engage us because we have the benefit of repeatability – we have "been there, done that."

INDUSTRY
US Federal, Education, Financial, Human Resources (HR), Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications
PRODUCT IMPLEMENTATION EXPERTISE
IT Service Management, HR Service Delivery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 6
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 14
  • Certified Implementation Specialist – IT Service Management: 16
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 5
  • Certified Implementation Specialist – Security Incident Response: 5
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 3
  • Certified Implementation Specialist – Vendor Risk Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 8
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 9
  • Suite Certification ‑ HR Professional: 10
  • Suite Certification ‑ ITSM Professional: 10
  • ServiceNow Certified Application Developer: 15

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 33 Legacy Responses and 4.0 out of 5 from 12 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Cask, LLC website or contact jason.rosenfeld@casknx.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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