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About CDC Labs

CDC Labs is a leading provider of IT services for midsize and enterprise organizations. We maintain close partnerships in our key focus areas such as cloud computing, IT service management, mobile applications development, and project delivery for fortune 500 companies. In addition, our staffs maintain a high level of partner certifications, and expertise in the domains by attending trainings, workshops and conferences. Thus we ensure successful implementation in areas such as architecture project management, product development, application integration, cloud solutions and business intelligence.

INDUSTRY
Financial, Education, Healthcare
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Suite Certification ‑ ITSM Professional: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, IN ‑ India, SG ‑ Singapore

For more information, check out the CDC Labs website or contact support@cdclabs.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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