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About CDC Labs

CDC Labs is a leading provider of IT services for midsize and enterprise organizations. We maintain close partnerships in our key focus areas such as cloud computing, IT service management, mobile applications development, and project delivery for fortune 500 companies. In addition, our staffs maintain a high level of partner certifications, and expertise in the domains by attending trainings, workshops and conferences. Thus we ensure successful implementation in areas such as architecture project management, product development, application integration, cloud solutions and business intelligence.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, IN ‑ India, SG ‑ Singapore

For more information, check out the CDC Labs website or contact support@cdclabs.com

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