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About Cerna Solutions

Cerna Solutions is an IT consulting services and solutions provider and trusted ServiceNow® partner. We provide personalized solutions to fit customers' needs, specializing in business process, requirements workshops, implementations, integrations and virtual administration services. We support customers across the entire ServiceNow platform including ITSM, HR, Facilities, Customer Service Management (CSM), Governance Risk and Compliance (GRC), Security Operations, Service Portal and more. We understand every client's technology need is different, and having the right IT support for an organization is mission critical. Our virtual administration services provide clients access to a ServiceNow expert whenever they need answers. Cerna provides the leading automated testing platform for ServiceNow known as CapIO™. CapIO provides a suite of tools to standardize test automation for ServiceNow by providing a future‑proof API with over 400 out‑of‑the‑box commands for building tests.

IT Service Management, Governance, Risk and Compliance

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Human Resources: 8
  • Certified Implementation Specialist – IT Service Management: 15
  • Certified Implementation Specialist – Risk and Compliance: 3
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 2
  • Certified Implementation Specialist – Vendor Risk Management: 5
  • Certified Implementation Specialist – Vulnerability Response: 6
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ HR Enterprise: 4
  • Suite Certification ‑ HR Professional: 7
  • Suite Certification ‑ ITSM Professional: 7
  • ServiceNow Certified Application Developer: 9


Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 25 Legacy Responses and 4.8 out of 5 from 9 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Cerna Solutions website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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