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About Cerna Solutions

Cerna Solutions is an IT consulting services and solutions provider and trusted ServiceNow® partner. We provide personalized solutions to fit customers' needs, specializing in business process, requirements workshops, implementations, integrations and virtual administration services. We support customers across the entire ServiceNow platform including ITSM, HR, Facilities, Customer Service Management (CSM), Governance Risk and Compliance (GRC), Security Operations, Service Portal and more. We understand every client's technology need is different, and having the right IT support for an organization is mission critical. Our virtual administration services provide clients access to a ServiceNow expert whenever they need answers. Cerna provides the leading automated testing platform for ServiceNow known as CapIO™. CapIO provides a suite of tools to standardize test automation for ServiceNow by providing a future‑proof API with over 300 out‑of‑the‑box commands for building tests.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 9
Certified Implementation Specialist: 6
Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Cerna Solutions website or contact info

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