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About CipherCloud

CipherCloud, a leader in cloud information protection, enables enterprises across the globe to adopt SaaS services with confidence. As the industry's first CASB and the first Cloud Encryption Gateway, the CipherCloud enterprise‑grade platform provides cloud visibility, encryption & tokenization, fine‑grained policy controls, threat protection, and regulatory compliance. Banking, financial services, insurance, healthcare, hi‑tech, energy, manufacturing, telco, retail, education, and government organizations across more than 25 countries protect their sensitive cloud information with CipherCloud. CipherCloud is named by KuppingerCole as the Overall Leader in the CASB market every single year and was named Winner of the Cloud Security Product of the Year by SC Magazine. Headquartered in San Jose, CA and with offices across the globe, CipherCloud is backed by Andreessen Horowitz, Transamerica Ventures, Delta Partners and T‑Venture, the venture capital arm of Deutsche Telekom.

Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications, US Federal


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the CipherCloud website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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