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About Cireson

Born in 2011, Cireson was founded on a simple, powerful idea: to empower you to #domore with your ITSM technologies. With cutting‑edge remote support apps that natively integrate into ServiceNow, you can maximize efficiency, increase user satisfaction, and reduce support costs. All of our apps are designed to push technical brilliance forward and deliver faster problem resolution. Today, our values from the beginning remain the same; keep it genuine, do the right thing, and listen to customers. Taking pride in our expertise, we proudly boast some of the brightest and most fanatical IT professionals in the industry. Our headquarters are in sunny San Diego with offices throughout Australia, Japan, New Zealand, North America, and the United Kingdom.

INDUSTRY
Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications, US Federal

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:

For more information, check out the Cireson website or contact team@cireson.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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