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  • Technology Partner

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About CirrusPoint Solutions Inc.

The ServiceDashboard is a reporting and ITOA/AIOps solution that offers real‑time analysis into the business impact of incidents and the operational quality of service for those handling customer incidents. CirrusPoint's primary focus is on transforming organizational culture toward prevention in IT/Operations by providing all teams a transparent view (and reports) into their assets and cross‑dependencies. The solution facilitates a proactive approach in identifying looming situations that have cross‑domain impact to the health, performance, security, and the availability of corporate infrastructure and application services. The CirrusPoint solution is designed to be a simplified starting point over all silo‑based tools and it leverages methods for root‑cause prevention, asset discovery, correlation, and predictive analysis. Contact CirrusPoint at solutions@cirruspoint.com to see how ServiceDashboard would look in your environment.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CirrusPoint Solutions Inc. website or contact Solutions