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About Clear Skye

Clear Skye provides SaaS Identity Governance & Admin (IGA) solutions that use and extend the power of the ServiceNow platform. Clear Skye IGA is a complete Identity and Access Governance (IAG) solution built on the ServiceNow platform. It provides employee lifecycle automation, access requests, access certifications and business intelligence. It allows for complete integration of governance and business processes, which supports the explosion of applications and complex workflow needs. Additionally, it automatically works with other key applications on the ServiceNow platform, providing deeper insight and more effective bridge between the business and IT.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 1

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Clear Skye website or contact info@clearskye.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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