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About Clientfocus GmbH

Clientfocus is an agile, functional and technologically competent consulting company for organizations that renew and develop their business and their business processes in the context of digitization. Especially in times of rapid change, it is important to us to be a solid partner, on which customers, manufacturers and not least the involved people can rely. This is our attitude since the first hour Clientfocus was founded in 2001. In addition, we consistently and holistically address our customers' challenges. With dedication, extensive technical and technological knowledge and smart methods, our team has performed excellently over a period of almost 20 years. Our customers appreciate that we always keep promises and always go the extra mile that their projects need to succeed.

INDUSTRY
Financial, Manufacturing, Life Sciences, Public Sector, Telecommunications, Healthcare
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 8
  • Suite Certification ‑ ITSM Professional: 4

and 4.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the Clientfocus GmbH website or contact solutions@clientfocus.de

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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