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About Cloudaction

Cloudaction is a global cloud solutions provider and a trusted ServiceNow® partner. Headquartered in Tulsa, Oklahoma U.S.A. and with a global delivery center in Pune, India, Cloudaction serves customers throughout the Americas, Europe, South Asia, and Australia. We are 100% committed to helping our customers implement, optimize and maintain their ServiceNow environment and ensure it provides measurable business value in the form of reduced costs, improved customer experience, greater employee satisfaction, and more. Our end‑to‑end ServiceNow consulting and implementation services include ITSM/ITBM Advisory Services, Implementation & Optimization Services, Custom & Integration Services, and Managed Services. Regardless of where you are in your ServiceNow journey, our comprehensive services ensure you increase the return on your ServiceNow investment and your projects are delivered on time and on budget.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 2

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: APJ, AMS
Countries: IN ‑ India, US ‑ United States

For more information, check out the Cloudaction website or contact samir.kumar@cloudaction.com

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