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Program Modules
- Services
- Technology
About Cloudaction
Cloudaction is a global cloud solutions provider and a trusted ServiceNow® partner. Headquartered in Tulsa, Oklahoma U.S.A. and with a global delivery center in Pune, India, Cloudaction serves customers throughout the Americas, Europe, South Asia, and Australia. We are 100% committed to helping our customers implement, optimize and maintain their ServiceNow environment and ensure it provides measurable business value in the form of reduced costs, improved customer experience, greater employee satisfaction, and more. Our end‑to‑end ServiceNow consulting and implementation services include ITSM/ITBM Advisory Services, Implementation & Optimization Services, Custom & Integration Services, and Managed Services. Regardless of where you are in your ServiceNow journey, our comprehensive services ensure you increase the return on your ServiceNow investment and your projects are delivered on time and on budget.
INDUSTRY
NUMBER OF CERTIFIED PROFESSIONALS:
- Certified Implementation Specialist – Application Portfolio Management: 2
- Certified Implementation Specialist – Customer Service Management: 1
- Certified Implementation Specialist – Discovery: 2
- Certified Implementation Specialist – Human Resources: 1
- Certified Implementation Specialist – IT Service Management: 6
- Certified Implementation Specialist – Project Portfolio Management: 3
- Suite Certification ‑ ITSM Professional: 4
- ServiceNow Certified Application Developer: 2
CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 5 Legacy Responses and 4.5 out of 5 from 2 Current Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.
How is this calculated?
The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.
SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:
ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: IN ‑ India
ServiceNow Business Territory (Non‑Resale)
Region: APJ, AMS
Countries: IN ‑ India, US ‑ United States
For more information, check out the Cloudaction website or contact samir.kumar@cloudaction.com