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About CloudGo Pte Ltd

CloudGo is a consulting company that solves business problems using modern cloud platforms like ServiceNow. What does this mean for you? It means we help our customers be successful (85% of our clients come back for at least a second engagement), we're transparent about our engagements (we average less than one change request per project) and we have a wide range of skills and experience to bring to your business and technology challenges. Dual headquartered in Singapore and Sydney, we have staff across AsiaPac and customers around the world. We have certification and experience across the platform, from ITSM to HRSD, CSM, SecOps, ITOM, Service Portal and the platform itself for custom apps. We are also a registered training partner. But we're mostly interested in what you're trying to achieve, and how we can help you do it. Talk to us for a free consultation.

INDUSTRY
Education, Financial, Human Resources (HR), Life Sciences, Manufacturing
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 6
  • Certified Implementation Specialist – IT Service Management: 12
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 5
  • Suite Certification ‑ HR Professional: 5
  • Suite Certification ‑ ITSM Professional: 6
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 13 Legacy Responses and 5.0 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia, JP ‑ Japan, MY ‑ Malaysia, NZ ‑ New Zealand, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia, JP ‑ Japan, MY ‑ Malaysia, NZ ‑ New Zealand, SG ‑ Singapore

For more information, check out the CloudGo Pte Ltd website or contact sales@cloudgo.asia

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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