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About Cognizant Technology Solutions

Cognizant (Nasdaq‑100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

Education, Financial, Healthcare, Life Sciences, Manufacturing, Public Sector, Telecommunications
Security Operations, Customer Service Management, IT Operations Management, HR Service Delivery, Governance, Risk and Compliance, IT Service Management, IT Business Management, Now Platform App Engine, IT Asset Management

  • Certified Implementation Specialist – Application Portfolio Management: 7
  • Certified Implementation Specialist – Cloud Management: 2
  • Certified Implementation Specialist – Customer Service Management: 15
  • Certified Implementation Specialist – Discovery: 72
  • Certified Implementation Specialist – Event Management: 58
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Financial Management: 5
  • Certified Implementation Specialist – Human Resources: 40
  • Certified Implementation Specialist – IT Service Management: 470
  • Certified Implementation Specialist – Project Portfolio Management: 20
  • Certified Implementation Specialist – Risk and Compliance: 18
  • Certified Implementation Specialist – Security Incident Response: 9
  • Certified Implementation Specialist – Service Mapping: 14
  • Certified Implementation Specialist – Software Asset Management: 24
  • Certified Implementation Specialist – Vendor Risk Management: 5
  • Certified Implementation Specialist – Vulnerability Response: 22
  • Suite Certification ‑ CSM Professional: 11
  • Suite Certification ‑ HR Enterprise: 15
  • Suite Certification ‑ HR Professional: 23
  • Suite Certification ‑ ITSM Professional: 252
  • ServiceNow Certified Application Developer: 196


Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 40 Legacy Responses and 4.5 out of 5 from 62 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: AU ‑ Australia, DE ‑ Germany, IN ‑ India, GB ‑ United Kingdom, FI ‑ Finland, DK ‑ Denmark, AE ‑ United Arab Emirates, NO ‑ Norway, SE ‑ Sweden, CH ‑ Switzerland, NL ‑ The Netherlands, FR ‑ France, US ‑ United States, AR ‑ Argentina, BR ‑ Brazil, MX ‑ Mexico, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, APJ, AMS
Countries: GB ‑ United Kingdom, FR ‑ France, CH ‑ Switzerland, DE ‑ Germany, DK ‑ Denmark, FI ‑ Finland, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden, AE ‑ United Arab Emirates, SG ‑ Singapore, US ‑ United States, AR ‑ Argentina, BR ‑ Brazil, MX ‑ Mexico, AU ‑ Australia, IN ‑ India, CA ‑ Canada

For more information, check out the Cognizant Technology Solutions website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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