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  • Sales Partner

    Gold
  • Services Partner

    Gold
  • Technology Partner

    Bronze

About Cognizant Technology Solutions

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey, Cognizant combines a passion for client satisfaction, technology innovation, deep industry, and business process expertise with a global, collaborative workforce that embodies the future of work. Cognizant has over 50 delivery centers worldwide and approximately 244,400 employees as of June 30, 2016, is a member of NASDAQ‑100, the S&P 500, the Forbes Global 2000, and the Fortune 500, and is ranked among the top performing and fastest growing companies in the world.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, HR Service Management, Platform, Service Portal

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 109
Certified Implementation Specialist: 42
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 40 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, APJ, EMEA
Resale Countries: CH – Switzerland, NO – Norway, SG – Singapore, AU – Australia, NL ‑ The Netherlands, US ‑ United States, FI – Finland, FR – France, DE – Germany, IN – India, SA ‑ Saudi Arabia, SE – Sweden, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS, APJ, EMEA
Countries: All Countries, CH – Switzerland, NO – Norway, SG – Singapore, AU – Australia, NL ‑ The Netherlands, US ‑ United States, FI – Finland, FR – France, DE – Germany, IN – India, SA ‑ Saudi Arabia, SE – Sweden, GB ‑ United Kingdom

For more information, check out the Cognizant Technology Solutions website or contact cismarketing@cognizant.com.