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About ComAround

ComAround is a global leader that specializes in knowledge management and self‑service. For more than 20 years the company has helped thousands of support organizations leverage intelligent technology to help them streamline and enhance their support delivery with relevant knowledge. Organizations including the CDA, Stanford University, Keysight Technologies, Legislative Data Center, and hundreds of others use the knowledge management tool ComAround Knowledge™ to capture, structure and share knowledge throughout their business. ComAround has employees and offices in the USA, Sweden and Norway. The team has a passion for helping service organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround's employees are certified in Knowledge‑Centered Service (KCS). Knowledge experts and KCS trainers provide training and consulting services. They often gets invited to speak at industry conferences.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the ComAround website or contact

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