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About COMTURE Inc.

コムチュアは、1985年創業以来「お客さまには“感動”を、社員には“夢”を」を理念として掲げ、お客様やお取引先をはじめとする社会の様々な方々から必要とされる企業であり続けるために社員とともに全力で走ってまいりました。 お客様により良い提案を提供するために「お客様のささやきをカタチにする」活動を推進しており常に新しい技術を取り入れるなどの「絶え間ないイノベーション」により、お客様と共に成長し続けております。そのような中、これまで取り組んでまいりましたグループウェアソリューション、ERPソリューション、マネージドサービス、クラウドサービスなどお客様の課題解決に寄り添うソリューションプロバイダとして長年で培ってきたノウハウを活かし、2017年よりServiceNowパートナーとして本格的に活動を開始しました。 ServiceNowの販売、導入コンサルティングのみに留まらず、アプリケーション開発、インテグレーションサービス、お客様による内製化実現のためのトレーニング提供、導入後のサポートに至るまで、当社ワンストップで提供できることを強みにお客様の課題解決を全力でご支援します。 詳細は是非コムチュアのホームページをご覧ください。 (コムチュアコーポレートサイト:https://www.comture.com/cloud/servicenow.html)

INDUSTRY
Education
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 8
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 5 Legacy Responses and 4.0 out of 5 from 4 Current Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the COMTURE Inc. website or contact snow‑cls@comture.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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