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About Concurrency, Inc.

Concurrency is a professional services firm focused on guiding organizations through their digital transformation. We help clients find better ways to leverage technology to fulfill their strategies and improve their businesses. Our clients span all industries including manufacturing, financial services, professional services, healthcare, legal, retail, distribution, and others. Using proven best practice methodologies, Concurrency brings a unique combination of strategic, organizational change, and technical consultation to their solutions ensuring rapid speed to value for their business partners. Concurrency is headquartered in Brookfield, Wisconsin with additional offices in Chicago and Minneapolis. Concurrency is a ServiceNow Elite Partner and regularly ranks among the top technology service providers nationwide, such as, Redmond Channel Partner's Microsoft's Top 200 U.S. Partners and CRN's Solution Provider 500 and Tech Elite 250.

PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 3
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ ITSM Professional: 6
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 22 Legacy Responses and 5.0 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Concurrency, Inc. website or contact contactsales@concurrency.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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