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About Concurrency, Inc.

Concurrency is a professional services firm focused on guiding organizations through their digital transformation. We help clients find better ways to leverage technology to fulfill their strategies and improve their businesses. Our clients span all industries including manufacturing, financial services, professional services, healthcare, legal, retail, distribution, and others. Using proven best practice methodologies, Concurrency brings a unique combination of strategic, organizational change, and technical consultation to their solutions ensuring rapid speed to value for their business partners. Concurrency is headquartered in Brookfield, Wisconsin with additional offices in Chicago and Minneapolis. Concurrency is a ServiceNow Elite Partner and regularly ranks among the top technology service providers nationwide, such as, Redmond Channel Partner's Microsoft's Top 200 U.S. Partners and CRN's Solution Provider 500 and Tech Elite 250.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 8
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 2
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ ITSM Professional: 5
  • Suite Certification – CSM Professional: 3
  • Suite Certification – ITSM Professional: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 35 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Concurrency, Inc. website or contact contactsales@concurrency.com

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