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About ConfigureTek

ConfigureTek is an accredited ServiceNow ITOM partner serving clients across North America. We have offices in Atlanta, Chicago and Toronto, Canada. We implement solutions to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. In addition to our service offerings we have industry unique offerings such as the data center migration accelerator and the service mapping factory. ServiceNow Add‑Ons: * Service Mapping Factory * Change Calendar+ * EPIC Health Dashboard * UnAuthorized Change Reporter * Migrations Planner ‑ Data Center Migrations Packaged Services: * Service Mapping Foundation * Data Center Migrations Accelerator * Change Management Accelerator * Event Management Foundation Offerings: * SNOW DAY * Implementations * Assessments * Staff Augmentation

PRODUCT IMPLEMENTATION EXPERTISE:
Event Management, Service Mapping, Discovery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 8
  • Certified Implementation Specialist – Event Management: 5
  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 9
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification – ITSM Professional: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 12 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the ConfigureTek website or contact rohit@configuretek.com

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