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About Connection

As a Fortune 1000 Global Solutions Provider, we connect enterprise organizations with technology that enhances growth, elevates productivity and empowers innovation. Connection delivers customized IT services and advanced technology solutions, powered by our proprietary MarkITplace® platform, for streamlined eProcurement and reporting. With best‑in‑class supply chain management, state‑of‑the‑art‑tools and exceptional knowledge to solve customer challenges, we help organizations across all industries adapt to the future of technology in the workplace. Connection provides implementation services across the ServiceNow platform with expertise in ServiceNow’s ITSM, and asset management products by creating a unified solution to automate order processing, integrate asset data and eliminate redundancy. A ServiceNow integration to our MarkITplace® platform will positively transform IT Service Management as you know it.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Connection website or contact sandra.brickley@connection.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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