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About Conyx IT Solutions

Conyx IT Solutions is an exclusive ServiceNow solutions provider. Founded by the team of IT veterans and leaders, Conyx is helping multiple customers to accelerate their digital transformation journey. We have deep expertise on the platform, experienced technical consultants and a track record of successful implementations. We listen to you, we understand your needs and provide tailor made solutions with confidence. Conyx has the reputation for going above and beyond for our customer's success. Our ServiceNow specialists will work with you to map your business requirements with the implementation strategy and provide the road map. One thing Conyx is known for is the quality of work we deliver. We support customers across the platform including: ITSM, ITOM, HR, Custom Applications, Customer Service Management and Managed Services. Above all, Conyx has the right attitude, passion and expertise to provide ServiceNow solutions with confidence.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 5
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Conyx IT Solutions website or contact partners@conyxit.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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