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About Coreio

Coreio, is a leading provider of IT Infrastructure and Operations services with 30+ years' experience servicing complex infrastructure environments. We specialize in helping organizations implement ServiceNow. Our implementation team has decades of experience consulting on ServiceNow initiatives; on a project basis and with enterprise deployments. Our team of highly experienced, visionary ServiceNow practitioners can embed themselves within your IT team to help you leverage ServiceNow to its greatest potential immediately, and as your usage evolves. ServiceNow is the ITSM tool we rely on to operate our own service management internally as well as for our client base. It is the engine that drives our business and we have the experience and vision to deliver it to our clients via our offerings: • Solutions & Implementations • Platform Support • Specialized Technical Resources & Ongoing Consulting • ServiceNow Reseller • ServiceNow Managed Service Provider (MSP)

PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Field Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 11
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ CSM Professional: 3
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 9
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 20 Legacy Responses and 5.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada, ZA ‑ South Africa

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada, ZA ‑ South Africa

For more information, check out the Coreio website or contact info@coreio.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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