Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
  • Sales Partner

    gold
  • Services Partner

    gold

About Covestic, Inc.

Headquartered in Kirkland, WA, Covestic has been delivering IT operations and service management solutions across the U.S. since 2001. Covestic has a highly‑respected team of 250 senior level consultants averaging more than 15 years of professional consulting, IT operations and customer service operations experience. We offer hands on, practical service management expertise, documented methodology and templates and a track record of successful implementations with referenceable customers. We perform baseline assessments, design program roadmaps and implement ServiceNow solutions. We are experts in ServiceNow and the key business processes ServiceNow enables: ITSM, ITOM, GRC, PPM and customer service management. As a partner vested in our customers' ongoing success, we also provide managed services, including our fully outsourced model, Virtual Turnkey and our subscription based model, virtual Developer on Demand.

PRODUCT IMPLEMENTATION EXPERTISE:
Asset Management, Service Portal, ITSM, Discovery, Customer Service Management, Platform
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 6
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 20
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification – CSM Professional: 1
  • Suite Certification – ITSM Professional: 6
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 38 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Covestic, Inc. website or contact info@covestic.com

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.