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About Covestic, Inc.

Headquartered in Kirkland, WA, Covestic has been delivering IT operations and service management solutions across the U.S. since 2001. Covestic has a highly‑respected team of 250 senior level consultants averaging more than 15 years of professional consulting, IT operations and customer service operations experience. We offer hands on, practical service management expertise, documented methodology and templates and a track record of successful implementations with referenceable customers. We perform baseline assessments, design program roadmaps and implement ServiceNow solutions. We are experts in ServiceNow and the key business processes ServiceNow enables: ITSM, ITOM, GRC, PPM and customer service management. As a partner vested in our customers' ongoing success, we also provide managed services, including our fully outsourced model, Virtual Turnkey and our subscription based model, virtual Developer on Demand.

PRODUCT LINE EXPERTISE
IT Service Management, Now Platform App Engine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 19
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Software Asset Management: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 4
  • Suite Certification – CSM Professional: 1
  • Suite Certification – ITSM Professional: 6
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 53 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Covestic, Inc. website or contact info@covestic.com

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