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About Covestic, Inc.

Covestic has been delivering world‑class IT operations and service management solutions across the U.S. since 2001. Covestic has a highly respected team of 250 senior level consultants averaging more than 15 years of professional consulting, IT operations and customer service operations experience. We offer hands on, practical service management expertise, documented methodology and templates and a track record of successful implementations with referenceable customers. We perform baseline assessments, design program roadmaps and implement ServiceNow solutions. We are experts in ServiceNow and the key business processes ServiceNow enables and we support clients across the platform including: ITSM, ITOM, Security Operations, GRC, Customer Service Management and Managed Services.

INDUSTRY
Education, Healthcare, Financial, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
PRODUCT LINE EXPERTISE
IT Service Management, Now Platform App Engine, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 3
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 7
  • Certified Implementation Specialist – Discovery: 7
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Field Service Management: 4
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 24
  • Certified Implementation Specialist – Project Portfolio Management: 4
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 4
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 5
  • Certified Implementation Specialist – Vendor Risk Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 5
  • Suite Certification ‑ CSM Professional: 7
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 14
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 35 Legacy Responses and 4.4 out of 5 from 7 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Covestic, Inc. website or contact info@covestic.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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