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About Crayon Group Holding ASA

Crayon are global software asset management and cloud economics experts. Crayon are the software experts and our 'SAM Centric Philosophy' ensures that the optimization and licensing advice we provide for our clients is always solidly grounded in a comprehensive understanding of their IT estate, not on the recommendations of technology publishers or past decisions. We have deep license management and solutions expertise across large and mid‑market enterprise, public sector and cloud and service provider markets and with offices across the world we can assist your organisation where ever you are based. Crayon has supported over 7,000 customers globally, identifying and proactively managing their software license portfolios since its inception in 2002.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, DE ‑ Germany, IE ‑ Ireland, NO ‑ Norway, NZ ‑ New Zealand, BE ‑ Belgium, DK ‑ Denmark, FI ‑ Finland, LU ‑ Luxembourg, NL ‑ The Netherlands, SE ‑ Sweden, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, DE ‑ Germany, IE ‑ Ireland, NO ‑ Norway, NZ ‑ New Zealand, BE ‑ Belgium, DK ‑ Denmark, FI ‑ Finland, LU ‑ Luxembourg, NL ‑ The Netherlands, SE ‑ Sweden, CA ‑ Canada

For more information, check out the Crayon Group Holding ASA website or contact mike.whalley@crayon.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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