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About Creative Systems and Consulting, LLC

Founded in 2010, Creative Systems and Consulting provides thought leadership for the mission critical system application efforts of federal organizations. We are an 8(a) certified, woman‑owned small business, with industry leading credentials (CMMI‑DEV Level 3, ISO 9001, ISO 20000, ISO 27000) with a proud track record of over 50 government and commercial SaaS implementations using Agile methodology. Creative's staff are deployment experts in various ServiceNow applications including ITSM, ITOM, Facilities and HR. As a ServiceNow partner, we bring a deep bench of highly skilled, certified consultants and developers who consistently deliver excellence.

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 7
Certified Implementation Specialist: 1
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 5 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Creative Systems and Consulting, LLC website or contact sales

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