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About Crossfuze

With over 2,500 projects delivered, Crossfuze creates ServiceNow performance victories as a habit. We are a multiple global award winner recognized by ServiceNow for customer service and implementation excellence. Our customer stories come from over a decade of customer wins by leveraging Crossfuze’s advisory, implementation, OCM planning, and post‑delivery ServiceNow support services. Our customer list includes companies that are using ServiceNow to its fullest potential to create digital workflow experiences. By understanding your unique situation and goals, we can use the ServiceNow platform to deliver improved performance. With expertise, a collaborative mindset, and using proven steps, we will get you the ServiceNow vision, velocity, and victory you want. Our bar is higher than most, and we can’t wait to get started on your ServiceNow success story. Please visit us at or reach out to us at

Education, Financial, Healthcare, Manufacturing, Life Sciences, Telecommunications
Now Platform App Engine, IT Business Management, IT Service Management, IT Operations Management, Customer Service Management

  • Certified Implementation Specialist – Application Portfolio Management: 4
  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 22
  • Certified Implementation Specialist – Discovery: 13
  • Certified Implementation Specialist – Event Management: 5
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 16
  • Certified Implementation Specialist – IT Service Management: 51
  • Certified Implementation Specialist – Project Portfolio Management: 6
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Service Mapping: 7
  • Certified Implementation Specialist – Software Asset Management: 9
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 15
  • Suite Certification ‑ HR Enterprise: 6
  • Suite Certification ‑ HR Professional: 10
  • Suite Certification ‑ ITSM Professional: 24
  • ServiceNow Certified Application Developer: 27


Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 65 Legacy Responses and 4.8 out of 5 from 17 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: GB ‑ United Kingdom, DK ‑ Denmark, IE ‑ Ireland, NL ‑ The Netherlands, US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS, EMEA
Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada, IE ‑ Ireland, DK ‑ Denmark, NL ‑ The Netherlands

For more information, check out the Crossfuze website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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