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About CROXCON TriFinance

CROXCON is a Blue Chip Boutique within TriFinance that is dedicated to delivering ServiceNow implementation, services and business support. We assist customers in their Digital Transformation Roadmap on a strategic, functional and technical level. We will ensure that our customers can provide a better Service by adding Artificial Intelligence and Machine learning based on the ServiceNow platform. We limit risks for customers and prevent outages by implementing predictive and effective monitoring for IT and Business. We thereby enable customers to gain real‑time insights into their IT and Business.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Manufacturing

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BE ‑ Belgium

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium

For more information, check out the CROXCON TriFinance website or contact Gerry.Appeltants@trifinance.be

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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