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About CSA

We get out of bed every day to help our customers improve the world in which we live. We do this by assisting customers on their journey to cloud and digital – and ServiceNow is key to bringing that vision to life. We partner with you to develop, or redevelop, an enterprise service strategy and roadmap for delivering digital services throughout your organisation, with ServiceNow. We also provide ServiceNow Consulting and ServiceNow Admin Services to ensure that you are seeing maximum value from your investment, at every step of your journey. Ensure you find a trusted advisor with depth of knowledge and experience within your industry. For over 30 years' we have been helping organisations transform tertiary education, telecommunications, not‑for‑profit, all levels of government, mining and utilities, amongst many other private and public entities. Talk to us about how we can help you across our areas of expertise, plus more. For more information check out www.csa.com.au

INDUSTRY
Education, Healthcare, Financial, Manufacturing, Public Sector, Human Resources (HR)
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 34 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the CSA website or contact info@csa.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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