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  • Secondary E-mail
  • Program Modules

    • Services
    • Public Sector
    • Sales

About CTS

Counter Threat Solutions LLC (CTS) was established supporting the Intelligence Community client. Our ServiceNow practice was built to support the Full Scope Poly environment with a specialty in support for on‑premise ServiceNow environments. This skill set has enabled us to deliver world class developers who are not reliant upon Google to solve ServiceNow implementation challenges. CTS staff have 15+ years of experience delivering technical solutions to the Federal Government (including the Department of Defense, the Intelligence Community, Other Governmental Agencies) and Commercial Entities. Projects have ranged from small, organization‑unique modules that met a specific goal and are delivered in a few months to development of complete organizational platforms that change the behavior and processes for tens of thousands of staff members with delivery of modules spanning multiple years. CTS is a certified Woman‑Owned Service‑Disabled Veteran‑Owned Small Business (WO, SDVOSB)

INDUSTRY
Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – IT Service Management: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 4 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the CTS website or contact LD@ctstruenorth.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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