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About Deloitte

We understand the importance of underpinning technology based transformations with a strategy and a business case. You need to know where you're going and why, investments need to be measured, and value needs to be quantified. Getting it right the first time is also engrained in our DNA. We have a track record of on‑target implementations and extensive experience with IT and business processes, tools, and technologies. This positions us to provide insights into the common challenges associated with advisory, implementation, and managed services with ServiceNow. Bottom line, when your business goals call for a ServiceNow solution, we can help you set and achieve targets along your journey by giving you access to: • Cross‑industry experience • The right team • The tools you need • Global depth and breadth of service • A strategy‑first approach Learn more at

Education, Financial, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications, US Federal, Healthcare
HR Service Delivery, Now Platform App Engine, IT Service Management, IT Asset Management

  • Certified Implementation Specialist – Application Portfolio Management: 4
  • Certified Implementation Specialist – Customer Service Management: 144
  • Certified Implementation Specialist – Discovery: 21
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 215
  • Certified Implementation Specialist – IT Service Management: 260
  • Certified Implementation Specialist – Project Portfolio Management: 52
  • Certified Implementation Specialist – Risk and Compliance: 28
  • Certified Implementation Specialist – Security Incident Response: 9
  • Certified Implementation Specialist – Service Mapping: 10
  • Certified Implementation Specialist – Software Asset Management: 37
  • Certified Implementation Specialist – Vendor Risk Management: 8
  • Certified Implementation Specialist – Vulnerability Response: 9
  • Suite Certification ‑ CSM Professional: 91
  • Suite Certification ‑ HR Enterprise: 80
  • Suite Certification ‑ HR Professional: 90
  • Suite Certification ‑ ITSM Professional: 123
  • ServiceNow Certified Application Developer: 73


Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 58 Legacy Responses and 4.7 out of 5 from 14 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: APJ, EMEA, AMS
Resale Countries: JP ‑ Japan, ZA ‑ South Africa, GB ‑ United Kingdom, NZ ‑ New Zealand, DE ‑ Germany, AU ‑ Australia, IT ‑ Italy, US ‑ United States, HK ‑ Hong Kong, TR ‑ Turkey, NO ‑ Norway, ES ‑ Spain, CA ‑ Canada, CH ‑ Switzerland, PT ‑ Portugal, LU ‑ Luxembourg, BR ‑ Brazil, DK ‑ Denmark, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, APJ, AMS
Countries: PL ‑ Poland, DE ‑ Germany, HK ‑ Hong Kong, CA ‑ Canada, NL ‑ The Netherlands, FR ‑ France, MA ‑ Morocco, BR ‑ Brazil, NZ ‑ New Zealand, GB ‑ United Kingdom, LU ‑ Luxembourg, US ‑ United States, TR ‑ Turkey, PH ‑ Philippines, AU ‑ Australia, SG ‑ Singapore, IT ‑ Italy, JP ‑ Japan, BE ‑ Belgium, NO ‑ Norway, CZ ‑ Czech Republic, PT ‑ Portugal, SE ‑ Sweden, DK ‑ Denmark, ES ‑ Spain, ZA ‑ South Africa, CH ‑ Switzerland, IE ‑ Ireland

For more information, check out the Deloitte website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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