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About DEVOTEAM SA

At Devoteam, we deliver innovative technology consulting for business. Our 4,500 professionals present in 17 countries in Europe and the Middle East improve business performance making companies truly digital. We build IT infrastructure for digital, and make sure people are along for the ride. In 2016, Devoteam achieved revenues of 550M€. Our partnership with ServiceNow dates back to 2009, when we first launched in France. Since then, our 250 ServiceNow experts cover 12 countries in Europe… and even spread further in Mexico ! Looking back on our +200 customers, we truly believe that the combination of our consulting know‑how and of Servicenow's game changing technology provide clients with the adequate solution to their business issues. We have a solid background on IT Service Management, IT Operations Management and Security and we are moving up to pace to address needs coming from Human Resources, Customer Support Management and Business Apps.

PRODUCT IMPLEMENTATION EXPERTISE:
Project Portfolio Suite, HR Service Delivery, ITSM, Performance Analytics, Asset Management, Discovery
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 7
  • Certified Implementation Specialist – IT Service Management: 34
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 29 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, RU ‑ Russia, IT ‑ Italy, MX ‑ Mexico, DK ‑ Denmark, GB ‑ United Kingdom, BE ‑ Belgium, CH ‑ Switzerland, CZ ‑ Czech Republic, DE ‑ Germany, ES ‑ Spain, FR ‑ France, LU ‑ Luxembourg, MA ‑ Morocco, NO ‑ Norway, PL ‑ Poland, SE ‑ Sweden, SA ‑ Saudi Arabia, NL ‑ The Netherlands, AE ‑ United Arab Emirates

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: BE ‑ Belgium, GB ‑ United Kingdom, AE ‑ United Arab Emirates, CH ‑ Switzerland, CZ ‑ Czech Republic, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, IT ‑ Italy, LU ‑ Luxembourg, MA ‑ Morocco, NO ‑ Norway, PL ‑ Poland, RU ‑ Russia, SA ‑ Saudi Arabia, SE ‑ Sweden, EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, NL ‑ The Netherlands, MX ‑ Mexico

For more information, check out the DEVOTEAM SA website or contact charlotte.giannitrapani@devoteam.com

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