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About Dicomano Labs

Dicomano‑Labs is a ServiceNow partner since 2012. Under this partnership, we sell ServiceNow licenses and products and implements a complete End‑to‑End solution based on these products, ranging from consultancy and building the solution architecture, Project management, Implementation & configuration of the platform for its variety of components, providing guidance, maintenance and on‑site support. Dicomano‑Labs is at the forefront of technology driven firms dealing with consulting and configuration of cloud in Israel, and is proud to be a pioneer in implementing the solutions of ServiceNow. Our expertise combined with the methodologies in the dedicated execution and development are at the core of Dicomano‑Labs competitive advantage and are the main reason why so many companies in the Israeli Market are choosing Dicomano‑Labs. Dicomano‑Labs puts personal aspect at the center, and is constantly focusing on personal touch and speed, both with customers and among employees.


  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6


Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 8 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: IL ‑ Israel

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: IL ‑ Israel

For more information, check out the Dicomano Labs website or contact info@dicomano‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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