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About Directpl

Directpl is a fast growing IT outsourcing company present globally: Warsaw/Poland (our Head Quarters), Manila/Philippines, Chicago/USA. Our core services include software development & testing, RPA (Robotic Process Automation), ServiceNow and Salesforce.com project management, development. Securing 24/7 availability of our specialists based in our Operations Center in Manila we provide IT support and operations for our clients worldwide. We were established in 1997 in Warsaw as a fledgling software company with our own proprietary suite of solutions. Over the years we learned a lot about how to turn an idea into an amazing piece of software – how to find and retain the best staff, how to reliably create shippable code and the incredible value of professional software testing. We put that knowledge and experience to work building dedicated teams for our partners to provide outstanding quality services for our clients.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the Directpl website or contact daniel.zielinski@directpl.com

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