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About Directpl

Directpl is a fast growing IT outsourcing company present globally: Warsaw/Poland (our Head Quarters), Manila/Philippines, Chicago/USA. Our core services include software development & testing, RPA (Robotic Process Automation), ServiceNow and Salesforce.com project management, development. Securing 24/7 availability of our specialists based in our Operations Center in Manila we provide IT support and operations for our clients worldwide. We were established in 1997 in Warsaw as a fledgling software company with our own proprietary suite of solutions. Over the years we learned a lot about how to turn an idea into an amazing piece of software – how to find and retain the best staff, how to reliably create shippable code and the incredible value of professional software testing. We put that knowledge and experience to work building dedicated teams for our partners to provide outstanding quality services for our clients.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the Directpl website or contact daniel.zielinski@directpl.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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