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About direkt gruppe GmbH

direkt gruppe assists clients to master the challenges of complex transitions around information technology. direkt gruppe is highly invested in ServiceNow. The platform combined with direkt gruppe's expertise enables clients to leverage the capabilities of service management, cloud automation and risk management to a new standard. Recognized as Best in Cloud by a leading german publication, direkt gruppe supports its clients in becoming a service‑oriented IT organization with comprehensive solutions. direkt gruppe organizes the complex IT landscape and creates consumable services in areas such as cloud orchestration, DevOps and identity management. direkt gruppe engages in Cloud‑transformation, IaaS and PaaS and supports customers in building complex AWS or Azure platforms and applications steered though ServiceNow. With the Compliance as a Service model, direkt gruppe creates real added value, controlled and integrated by ServiceNow.

INDUSTRY
Financial, Healthcare, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 4
  • Certified Implementation Specialist – IT Service Management: 8
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the direkt gruppe GmbH website or contact servicemanagement@direkt‑gruppe.de

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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