MORE
  • Services Partner

    registered
  • Sales Partner

    bronze
  • Technology Partner

    registered

About direkt gruppe GmbH

direkt gruppe assists clients to master the challenges of complex transitions around information technology. direkt gruppe is highly invested in ServiceNow. The platform combined with direkt gruppe's expertise enables clients to leverage the capabilities of service management, cloud automation and risk management to a new standard. Recognized as Best in Cloud by a leading german publication, direkt gruppe supports its clients in becoming a service‑oriented IT organization with comprehensive solutions. direkt gruppe organizes the complex IT landscape and creates consumable services in areas such as cloud orchestration, DevOps and identity management. direkt gruppe engages in Cloud‑transformation, IaaS and PaaS and supports customers in building complex AWS or Azure platforms and applications steered though ServiceNow. With the Compliance as a Service model, direkt gruppe creates real added value, controlled and integrated by ServiceNow.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 15
Certified Implementation Specialist: 7
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 7 Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the direkt gruppe GmbH website or contact servicemanagement