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About DO IT WISE (DOITWISE)

The consumerization of IT creates a tremendous opportunity for companies across the globe to innovate business models, address new markets, drive customer experience to higher levels and optimize work efficiency and satisfaction as never before. Do IT Wise empowers your Digital Transformation success, by helping you to: ‑ Design, execute and enhance your transformation strategy across process, organization and technology ‑ Implement world‑class ServiceNow within IT and the whole Enterprise ‑ Integrate or migrate your 3rd party solutions with our unique Integration Hub® ‑ Develop custom applications on ServiceNow platform ‑ Enable your teams on ServiceNow and service management best practices ‑ Augment staff capacity or operate the solution for you Do IT Wise is your trusted partner since 2010, combining years of experience of senior consultants and leadership, with the flexibility of our constantly growing operation in Europe,MIddel East, Israel and the Americas.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Mapping
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 24
  • Certified Implementation Specialist – Event Management: 18
  • Certified Implementation Specialist – IT Service Management: 5
  • Certified Implementation Specialist – Service Mapping: 3
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 16 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: US ‑ United States, BE ‑ Belgium, IL ‑ Israel, LU ‑ Luxembourg

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, BE ‑ Belgium, IL ‑ Israel, LU ‑ Luxembourg, CA ‑ Canada, BG ‑ Bulgaria

For more information, check out the DO IT WISE (DOITWISE) website or contact info@doitwise.com

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