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About DO IT WISE

The consumerization of IT creates a tremendous opportunity for companies across the globe to innovate business models, address new markets, drive customer experience to higher levels and optimize work efficiency and satisfaction as never before. Do IT Wise empowers your Digital Transformation success, by helping you to: ‑ Design, execute and enhance your transformation strategy across process, organization and technology ‑ Implement world‑class ServiceNow within IT and the whole Enterprise ‑ Integrate or migrate your 3rd party solutions ‑ Develop custom applications on ServiceNow platform ‑ Enable your teams on ServiceNow and service management best practices ‑ Augment staff capacity or operate the solution for you Do IT Wise is your trusted partner since 2010, combining years of experience of senior consultants and leadership, with the flexibility of our constantly growing operation in Europe,MIddel East, Israel and the Americas.

INDUSTRY
Financial, Healthcare, Public Sector, Telecommunications, Education
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Discovery: 24
  • Certified Implementation Specialist – Event Management: 17
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Service Mapping: 3
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 2 Legacy Responses and 4.5 out of 5 from 9 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: US ‑ United States, BE ‑ Belgium, IL ‑ Israel, LU ‑ Luxembourg, AT ‑ Austria, BG ‑ Bulgaria, CH ‑ Switzerland, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: US ‑ United States, BE ‑ Belgium, IL ‑ Israel, LU ‑ Luxembourg, CA ‑ Canada, AT ‑ Austria, BG ‑ Bulgaria, CH ‑ Switzerland, DE ‑ Germany

For more information, check out the DO IT WISE website or contact info@doitwise.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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