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About DXC Technology

DXC Technology is the world's leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next‑generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit DXC Technology's website at dxc.technology.

INDUSTRY
Financial, Healthcare, Human Resources (HR), Life Sciences, Public Sector, Telecommunications, Manufacturing, Education, US Federal
PRODUCT LINE EXPERTISE
Customer Service Management, IT Service Management, HR Service Delivery, IT Business Management, Now Platform App Engine, Governance, Risk and Compliance
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 13
  • Certified Implementation Specialist – Cloud Management: 4
  • Certified Implementation Specialist – Customer Service Management: 54
  • Certified Implementation Specialist – Discovery: 51
  • Certified Implementation Specialist – Event Management: 20
  • Certified Implementation Specialist – Field Service Management: 5
  • Certified Implementation Specialist – Financial Management: 2
  • Certified Implementation Specialist – Human Resources: 100
  • Certified Implementation Specialist – IT Service Management: 422
  • Certified Implementation Specialist – Project Portfolio Management: 30
  • Certified Implementation Specialist – Risk and Compliance: 12
  • Certified Implementation Specialist – Security Incident Response: 16
  • Certified Implementation Specialist – Service Mapping: 14
  • Certified Implementation Specialist – Software Asset Management: 19
  • Certified Implementation Specialist – Vendor Risk Management: 11
  • Certified Implementation Specialist – Vulnerability Response: 14
  • Suite Certification ‑ CSM Professional: 39
  • Suite Certification ‑ HR Enterprise: 41
  • Suite Certification ‑ HR Professional: 45
  • Suite Certification ‑ ITSM Professional: 140
  • ServiceNow Certified Application Developer: 145

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 64 Legacy Responses and 4.5 out of 5 from 34 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS, APJ
Resale Countries: IE ‑ Ireland, FR ‑ France, RO ‑ Romania, US ‑ United States, GB ‑ United Kingdom, AT ‑ Austria, AU ‑ Australia, BE ‑ Belgium, BR ‑ Brazil, CA ‑ Canada, CH ‑ Switzerland, CL ‑ Chile, CO ‑ Colombia, CZ ‑ Czech Republic, DE ‑ Germany, DK ‑ Denmark, DO ‑ Dominican Republic, EC ‑ Ecuador, ES ‑ Spain, FI ‑ Finland, HK ‑ Hong Kong, HU ‑ Hungary, IN ‑ India, IT ‑ Italy, JP ‑ Japan, KR ‑ South Korea, LT ‑ Lithuania, LU ‑ Luxembourg, MX ‑ Mexico, NL ‑ The Netherlands, NO ‑ Norway, NZ ‑ New Zealand, PE ‑ Peru, PL ‑ Poland, PT ‑ Portugal, SA ‑ Saudi Arabia, SE ‑ Sweden, SG ‑ Singapore, SK ‑ Slovakia, TH ‑ Thailand, TR ‑ Turkey, TW ‑ Taiwan, ZA ‑ South Africa, AE ‑ United Arab Emirates, AR ‑ Argentina, SI ‑ Slovenia, IL ‑ Israel, CY ‑ Cyprus, RS ‑ Serbia, GL ‑ Greenland, IS ‑ Iceland, BG ‑ Bulgaria, GG ‑ Guernsey, GI ‑ Gibraltar, GR ‑ Greece, HR ‑ Croatia, IM ‑ Isle of Man, JE ‑ Jersey, MY ‑ Malaysia, BN ‑ Brunei, PH ‑ Philippines

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: PL ‑ Poland, RS ‑ Serbia, AE ‑ United Arab Emirates, DE ‑ Germany, US ‑ United States, GB ‑ United Kingdom, AR ‑ Argentina, AT ‑ Austria, AU ‑ Australia, BE ‑ Belgium, BR ‑ Brazil, CA ‑ Canada, CH ‑ Switzerland, CL ‑ Chile, CO ‑ Colombia, CZ ‑ Czech Republic, DK ‑ Denmark, DO ‑ Dominican Republic, EC ‑ Ecuador, ES ‑ Spain, FI ‑ Finland, FR ‑ France, HK ‑ Hong Kong, HU ‑ Hungary, IE ‑ Ireland, IN ‑ India, IT ‑ Italy, JP ‑ Japan, KR ‑ South Korea, LT ‑ Lithuania, LU ‑ Luxembourg, MX ‑ Mexico, NL ‑ The Netherlands, NO ‑ Norway, NZ ‑ New Zealand, PE ‑ Peru, PT ‑ Portugal, RO ‑ Romania, SA ‑ Saudi Arabia, SE ‑ Sweden, SG ‑ Singapore, SK ‑ Slovakia, TH ‑ Thailand, TR ‑ Turkey, TW ‑ Taiwan, ZA ‑ South Africa, GL ‑ Greenland, IS ‑ Iceland, BG ‑ Bulgaria, GG ‑ Guernsey, GI ‑ Gibraltar, GR ‑ Greece, HR ‑ Croatia, IM ‑ Isle of Man, JE ‑ Jersey, CY ‑ Cyprus, MY ‑ Malaysia, BN ‑ Brunei, SI ‑ Slovenia, IL ‑ Israel, PH ‑ Philippines, BO ‑ Bolivia, PY ‑ Paraguay, UY ‑ Uruguay

For more information, check out the DXC Technology website or contact info@DXC.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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