• Technology Partner


About Dynatrace LLC

Dynatrace solution provides full‑stack application performance monitoring for enterprises.That includes out of box integration with major cloud providers and ServiceNow. Dynatrace APM Solution helps DevOps teams resolve problems quickly and supports operational decisions. It is one‑click deployment without any code instrumentation required and provides immediate insights into application, infrastructure, and service‑level problems. Dynatrace also analyzes how application services interact, correlates and visualizes the impact of problems on your entire set of applications and microservices overall performance.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Dynatrace LLC website or contact tilak.yalamanchili