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About e-Xim IT SA

We are innovative, fast and steady growing company, with headquarters in Warsaw, Poland, focused on products and expertise around Enterprise Service Management, Application Delivery, Digital Transformation and Automation verticals. Since funded in 2013th, our teams deliver high‑valued projects for the biggest companies across Europe, led by motto “We do know how!”. Approaching every engagement individually, we aim to achieve mutual benefits with our Customers, regardless it is consulting, implementation services or the ServiceNow license resale. Starting with implementation ITSM on the ServiceNow Platform, we progressed to implement the processes across the organizations of our Customers, delivering the premium products and services; helping to leverage the Platform value and build long term relationships.

INDUSTRY
Financial, Manufacturing
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – IT Service Management: 7
  • Suite Certification ‑ ITSM Professional: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 4 Legacy Responses and 4.8 out of 5 from 5 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: PL ‑ Poland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: PL ‑ Poland

For more information, check out the e‑Xim IT SA website or contact info@e‑xim.pl

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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