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About EchoStor Technologies

EchoStor Technologies is a leading information technology consultant that delivers unique technical solutions and services for each one of its customers. EchoStor partners with ServiceNow to offer the best user experience, leveraging all points of integration across the platform while specializing in the areas of ITSM and ITOM. When combined with its data center roots, EchoStor bridges the gap between IT and day 2 operations. The ServiceNow delivery team has extensive experience with the platform and has enabled customers of all sizes across a wide range of verticals on the platform. The team successfully architects and implements solutions that enhance delivery of services to organization's end users and customers.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the EchoStor Technologies website or contact ndimartinis@echostor.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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