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About ECS Digital Ltd

ECS is a leading UK digital transformation consultancy. We help our clients across all industries to transform their businesses using IT. We enable our clients to change the way they change, using agile and DevOps techniques to rapidly up‑skill teams, accelerate release cycles, and drive more meaningful customer experience and innovation. We are experts in digital engineering, data analytics and customer experience. ECS is well placed to help with any IT transformation challenge from migration to public cloud to using Artificial Intelligence (AI) to improving customer experience. ECS has over a decade of experience working with clients in highly regulated industries, particularly financial services. Our ServiceNow practice helps enterprises manage their cloud environments and digitise and automate business processes. With a dedicated and experienced team of consultants and engineers based on and offshore our practice specialises in delivering bespoke ServiceNow solutions to address co

INDUSTRY
Financial
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the ECS Digital Ltd website or contact enquiries@ecs.co.uk

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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