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About Empedus

Empedus is a technology and management consulting company founded by a number of leading experts in IT Governance, IT Service Management, Project Management, Business Continuity and Information Security. Our mission is to help unleash the tremendous potential that exists in every organization, often untapped due to inefficient processes and poor training. We are offering high quality Servicenow services to help our clients to become more efficient, gain better control of their operations and provide better services and experience for their customers. We are developing powerful business apps on the Servicenow platform and helping them to re‑shape the established ITSM and ITBM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Security Incident Response: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 3 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GR ‑ Greece

For more information, check out the Empedus website or contact contact@empedus.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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