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Program Modules
- Services
About EPAM Systems, Inc
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its core engineering expertise to become a leading global product development and digital platform engineering services company. Through its 'Engineering DNA' and innovative strategy, consulting, and design capabilities, EPAM works in collaboration with its customers to deliver innovative solutions that turn complex business challenges into real business opportunities. EPAM's global teams serve customers in over 25 countries across North America, Europe, Asia and Australia. EPAM is a recognized market leader among independent research agencies and was ranked #12 in FORBES 25 Fastest Growing Public Tech Companies, as a top information technology services company on FORTUNE'S 100 Fastest Growing Companies, and as a top UK Digital Design & Build Agency.
INDUSTRY
PRODUCT LINE EXPERTISE
NUMBER OF CERTIFIED PROFESSIONALS:
- Certified Implementation Specialist – Cloud Management: 4
- Certified Implementation Specialist – Customer Service Management: 1
- Certified Implementation Specialist – Discovery: 23
- Certified Implementation Specialist – Event Management: 5
- Certified Implementation Specialist – IT Service Management: 25
- Certified Implementation Specialist – Risk and Compliance: 3
- Certified Implementation Specialist – Security Incident Response: 5
- Certified Implementation Specialist – Service Mapping: 1
- Certified Implementation Specialist – Vulnerability Response: 6
- Suite Certification ‑ CSM Professional: 1
- Suite Certification ‑ HR Professional: 1
- Suite Certification ‑ ITSM Professional: 9
- ServiceNow Certified Application Developer: 1
CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 9 Legacy Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.
How is this calculated?
The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.
COUNTRY AND REGION COVERAGE:
ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States
For more information, check out the EPAM Systems, Inc website or contact WFBAlliances@epam.com