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  • Technology Partner

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About Eracent

Eracent's ITAM & SAM solutions help optimize the use of IT assets & licenses, minimize expenditures & reduce risks around publisher audits & network security. These benefits are achieved through modular solutions: ITMC Discovery™ provides detailed Discovery & Application Usage reporting for cloud, mobile, data center & desktop platforms. ITMC Lifecycle™ provides complete Lifecycle Management from planning through retirement. Continuous License Reconciliation (CLR) modules provide license reconciliation with Effective License Position reports & License Optimization analysis. The AppStore Plus™ Portal supports automated end user request, approval, asset provisioning & license harvesting processes. Eracent offers Data Normalization as well as the IT‑Pedia® Product Data Library to help enhance CMDBs, repositories & other systems. IT‑Pedia provides non‑discoverable attributes including classifications, product use rights, hardware attributes, & End‑of ‑Life data for millions of IT products.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Eracent website or contact info